ChargePoint Launches Service Program It Should Have Launched Years Ago - CleanTechnica

ChargePoint, a leading US EV charging network known for its dominance in Level 2 commercial and workplace chargers, has faced longstanding issues with charger reliability and maintenance. Although its stations were widely available and branded under ChargePoint, the company historically left upkeep responsibilities to the station owners or hosts. This approach led to many chargers falling into disrepair due to neglect or lack of maintenance funding, damaging both the chargers’ usability and ChargePoint’s reputation. Examples include multiple broken stations at shopping centers and city parks that remained unrepaired for years. In response, ChargePoint recently launched Safeguard Care, a new maintenance and repair service aimed at improving charger reliability. This program offers end-to-end monitoring, routine inspections, cleaning, minor onsite repairs, and functionality testing, with unresolved issues escalated to ChargePoint support. While station owners still must pay for the service, Safeguard Care represents a significant step toward better communication and support to ensure chargers remain operational. ChargePoint emphasizes that as the original manufacturer, it