FEMA Now Requires Disaster Victims to Have an Email Address

FEMA has implemented a new policy requiring disaster survivors to provide an email address when registering for federal aid, marking a shift from the previous optional status of email in the application process. This change, effective August 12, aims to facilitate a transition to digital payment methods and improve communication with survivors by enabling timely updates and access to application status online. FEMA’s internal documents highlight that over 80% of survivors already apply online, and the agency views email as the most effective way to keep applicants informed. However, this policy has raised concerns among FEMA staff and advocates, as it risks excluding vulnerable populations with limited or no internet access. According to 2022 data from the National Telecommunications and Information Administration (NTIA), about one in five American households lack internet access, with higher rates among low-income and minority communities—groups disproportionately affected by disasters. FEMA workers in Missouri and Tennessee reported difficulties assisting survivors without email addresses, sometimes having to direct them to create new email accounts, which may be challenging for those