Pepper humanoid robot powered by ChatGPT conducts real-world interaction

Researchers from the University of Canberra showcased Pepper, a humanoid robot integrated with ChatGPT, at an Australian innovation festival to study public reactions to AI-powered social robots in real-world settings. Pepper captures audio from users, transcribes it, generates responses via ChatGPT, and communicates back through text-to-speech. The trial involved 88 participants who interacted with Pepper, many for the first time, providing feedback that revealed a broad spectrum of emotions including curiosity, amusement, frustration, and unease. The study underscored the importance of first impressions and real-world contexts in shaping societal acceptance of humanoid robots, especially as they become more common in sectors like healthcare, retail, and education. Key findings highlighted four main themes: user suggestions for improvement, expectations for human-like interaction, emotional responses, and perceptions of Pepper’s physical form. Participants noted a disconnect between Pepper’s human-like appearance and its limited interactive capabilities, such as difficulties in recognizing facial expressions and following social norms like turn-taking. Feedback also pointed to technical and social challenges, including the need for faster responses, greater cultural and linguistic inclusivity—particularly for Indigenous users—and improved accessibility. The study emphasizes that testing social robots “in the wild” provides richer, human-centered insights into how society may adapt to embodied AI companions beyond controlled laboratory environments.